Will Bermender
Business Builder
Will Bermender

Business Builder

Turnaround Leader

Profit Ninja

About Me

I’m Will Bermender, growth strategist and operations ninja scaling up Fortune 1000 and private equity portfolio companies across the globe since 1988.

  • Age: 24
  • Residence: USA
  • Freelance: Available
  • Address: California, USA
My Services
Business Building

Modern and mobile-ready website that will help you reach all of your marketing.

Board Leadership and Advisory

Music copying, writing, creating, transcription, arranging and composition services.

Merger Integration

Advertising services include television, radio, print, mail, and web apps.

Executive Coaching

Developing memorable and unique mobile android, ios and video games.

Turnaround Leadership
$ 22 hour
  • Web Development
  • Advetising
  • Game Development
  • Music Writing
  • Photography new
$ 48 hour
  • Web Development
  • Advetising
  • Game Development
  • Music Writing
  • Photography new
Fun Facts
80 Albumes Listened
15 Awards Won
1 000 Cups Of Coffee
10 Countries Visited
2007 - Present
Global Chief Strategy, Operating, and Customer Officer; Board Director
Haniel International

Responsible for P&L across technology, consumer and business services, and omnichannel retail sectors. Board director of all portcos; chair compensation and governance committees. Led revenue and EBITDA growth up 426% and 78%, respectively, creating $500 million in new enterprise value.• Scaled omnichannel technologies across retail, mobile and web platforms and led digital transformation. Results: cost savings of 63% followed by an additional 2-4% annually. • Integrated acquisitions into platform companies to realize synergies and accelerate growth. • Expanded product lines, identified new markets, and expanded footprint from 3 to 7 countries. • Streamlined operations and connected the disparate data systems that manage core business functions across marketing, sales, service, supply chain, and product development. • Consolidated 17 facilities into 4 and integrated them to function as one virtual operation.

2005 - 2007
Quintex Labs

Restructured $18 million private label nutraceutical manufacturer burdened with debt from overpriced acquisitions and botched integrations. Centralized and consolidated operations, merging the cultures, technologies and processes of multiple sites to eliminate bottlenecks and improve quality and consistency. Grew revenue 312% in 2 years during The Great Recession while achieving a 748% turnaround on a two-year earnings deficit. Acquired by Haniel.

2004 - 2005
Division Vice President, Operations and Customer Experience

Recruited to help revitalize a troubled $1.7 billion division of the world's largest cable company, $48 billion Comcast, with 1.3 million customers, 4,400 employees and a $250 million operating budget.Developed a cohesive, cross-channel CX and incorporated our customers' needs into products and long-term plans by building a holistic view of the customer. Revenue grew 17%, margin 14%.

2003 - 2004
Vice President, Marketing, Sales and Customer Service
ShopNBC (EVINE Live)

Increased customer retention 81%, AOV 34%, and operating cash flow 114% at the third largest television shopping network, a $700 million unit of General Electric, and its joint venture Polo.com.

2000 - 2003
Director of Operations and Customer Service
Cendant (Avis Budget Group)

Responsible for customer service, contact center operations, and business development at $14 billion travel services conglomerate Cendant with 60,000 employees in over 100 countries across a portfolio of market-leading brands including Ramada, Orbitz, and Avis.Introduced customer journey mapping and drove cross-functional process changes to align business processes around the customer. Revenue rose almost 30%, customer lifetime value 42%.

1998 - 2000
Chief Operating and Customer Officer

Helped build and profitably grow VC-backed travel services startup from $0 to $14 million in annual revenue within 2 years. Sold to Cendant in 2000, subsequently absorbed by Expedia.

1996 - 1998
Manager, Business Development (Operational Excellence)
GE General Electric

Led cross-functional customer experience initiatives to create competitive advantage across 12 business segments of $124bn multinational conglomerate with 300,000 employees worldwide.

1992 - 1996
Manager, Customer Service and Call Center Operations
WebLink Wireless

Promoted twice at the fifth largest wireless messaging carrier in the United States, a Forstmann Little portco. Helped build scalable customer service and contact center infrastructure to support 2,200% customer base growth (from 117K to 2.7M) and 866% revenue growth from $16M to $159M at IPO.

My Skills
  • Web Design
  • Write Music
  • Photoshop
  • Graphic Design
  • WordPress
  • Angular / JavaScript
  • HTML / CSS
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Recent Works
Latest Posts
November 16, 2018 By spite about do of allow

Ex audire suavitate has, ei quodsi tacimates sapientem sed, pri zril ubique ut. Te cule tation munere noluisse. Enim torquatos…

Get in Touch
  • Address: 299 Park Avenue, New York, NY 10017
  • Email: [email protected]
  • Phone: (212) 381-9640
  • Freelance: Available
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