Business Builder
Turnaround Leader
Profit Ninja
I’m Will Bermender, growth strategist and operations ninja scaling up Fortune 1000 and private equity portfolio companies across the globe since 1988.
Modern and mobile-ready website that will help you reach all of your marketing.
Music copying, writing, creating, transcription, arranging and composition services.
Advertising services include television, radio, print, mail, and web apps.
Developing memorable and unique mobile android, ios and video games.
Responsible for P&L across technology, consumer and business services, and omnichannel retail sectors. Board director of all portcos; chair compensation and governance committees. Led revenue and EBITDA growth up 426% and 78%, respectively, creating $500 million in new enterprise value. • Scaled omnichannel technologies across retail, mobile and web platforms and led digital transformation. Results: cost savings of 63% followed by an additional 2-4% annually. • Integrated acquisitions into platform companies to realize synergies and accelerate growth. • Expanded product lines, identified new markets, and expanded footprint from 3 to 7 countries. • Streamlined operations and connected the disparate data systems that manage core business functions across marketing, sales, service, supply chain, and product development. • Consolidated 17 facilities into 4 and integrated them to function as one virtual operation.
Restructured $18 million private label nutraceutical manufacturer burdened with debt from overpriced acquisitions and botched integrations. Centralized and consolidated operations, merging the cultures, technologies and processes of multiple sites to eliminate bottlenecks and improve quality and consistency. Grew revenue 312% in 2 years during The Great Recession while achieving a 748% turnaround on a two-year earnings deficit. Acquired by Haniel.
Recruited to help revitalize a troubled $1.7 billion division of the world's largest cable company, $48 billion Comcast, with 1.3 million customers, 4,400 employees and a $250 million operating budget. Developed a cohesive, cross-channel CX and incorporated our customers' needs into products and long-term plans by building a holistic view of the customer. Revenue grew 17%, margin 14%.
Increased customer retention 81%, AOV 34%, and operating cash flow 114% at the third largest television shopping network, a $700 million unit of General Electric, and its joint venture Polo.com.
Responsible for customer service, contact center operations, and business development at $14 billion travel services conglomerate Cendant with 60,000 employees in over 100 countries across a portfolio of market-leading brands including Ramada, Orbitz, and Avis. Introduced customer journey mapping and drove cross-functional process changes to align business processes around the customer. Revenue rose almost 30%, customer lifetime value 42%.
Helped build and profitably grow VC-backed travel services startup from $0 to $14 million in annual revenue within 2 years. Sold to Cendant in 2000, subsequently absorbed by Expedia.
Led cross-functional customer experience initiatives to create competitive advantage across 12 business segments of $124bn multinational conglomerate with 300,000 employees worldwide.
Promoted twice at the fifth largest wireless messaging carrier in the United States, a Forstmann Little portco. Helped build scalable customer service and contact center infrastructure to support 2,200% customer base growth (from 117K to 2.7M) and 866% revenue growth from $16M to $159M at IPO.
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Consul latine iudicabit eu vel. Cu has animal eruditi voluptatibus. Eu volumus explicari sed. Mel mutat vituperata suscipiantur et, et fabellas explicari adipiscing quo, no mucius euismod vis. Cu vim quem quod cibo.
Consul latine iudicabit eu vel. Cu has animal eruditi voluptatibus. Eu volumus explicari sed. Mel mutat vituperata suscipiantur et, et fabellas explicari adipiscing quo, no mucius euismod vis. Cu vim quem quod cibo.
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Ex audire suavitate has, ei quodsi tacimates sapientem sed, pri zril ubique ut. Te cule tation munere noluisse. Enim torquatos…
Ex audire suavitate has, ei quodsi tacimates sapientem sed, pri zril ubique ut. Te cule tation munere noluisse. Enim torquatos…
Ex audire suavitate has, ei quodsi tacimates sapientem sed, pri zril ubique ut. Te cule tation munere noluisse. Enim torquatos…
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